Heathfield Dental Clinic

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this announced on-site inspection on 27 April 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in the London Borough of Croydon and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 7 treatment rooms. At the time of our inspection, there was a total of 23 staff, of which there were 7 dentists, 2 dental nurses, 7 trainee dental nurses, dental hygienists, 5 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 2 receptionists and the practice manager.

People's experience of this service

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 11 patients. We also spoke with patients on the day of the inspection. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included,

“ The service is good, all my family come”

And

“ The staff are always friendly.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.