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Inspection report

Date of Inspection: 24 July 2013
Date of Publication: 20 August 2013
Inspection Report published 20 August 2013 PDF | 71.08 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Patients’ needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. Patients’ treatment records contained medical histories, detailed information from check-ups and dental charts and previous treatment. Patients were asked for updates on their medical history when they came for check-ups and these were discussed with the dentists.

Dentists told us they examined patients soft-tissue to identify any risks of disease. One dentist said they had referred a patient to another medical professional due to a concern with their oral health. We saw patient records contained information on soft tissue examinations. Notes were recorded on patient’s gum health. The practice also provided a hygienist service. Patient notes included advice given to patients on how to enhance their gum and dental care.

Patients said they received reminders to come to the practice for check-ups. They said they could get appointments when needed, including for emergency treatment. All four patients we spoke with were satisfied with the dental care they received from the practice. A dentist told us the practice had arrangements in place to refer patients to other dental services if a patient's treatment required a different specialist.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Emergency medical equipment and drugs were available for staff in case of a medical emergency. Staff said they had training in dealing with medical emergencies and this was confirmed when we looked at their training folders. Emergency drugs were monitored to ensure all medications stored were within their expiry date. We saw emergency drugs were within expiry dates. The oxygen cylinders were within their servicing date. The provider may find it useful to note that emergency drugs were neither in a locked container or a locked room. There was a risk members of the public could access them.