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Archived: Greystone Dental Practice

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Inspection report

Date of Inspection: 24 July 2013
Date of Publication: 20 August 2013
Inspection Report published 20 August 2013 PDF | 71.08 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patient's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Patient's privacy, dignity and independence were respected.

Reasons for our judgement

Patients understood the care and treatment choices available to them. Dentists told us they explained treatment options with patients and recommended the most appropriate treatments. Patients told us dentists discussed treatment options clearly and enabled them to make informed choices. One patient said "The dentist draws pictures to explain any conditions I have and what the treatment they suggest will do for me."

Patients told us they were made aware of costs before agreeing to treatment. We saw treatment plans included costs for each treatment recommended. We saw prices for treatments were displayed on leaflets at reception. One patient said, "I know the costs before I come for a check-up because I have them on a leaflet at home."

The patient records we saw indicated patients were given consultations as long as 45 minutes when discussing treatments. We looked at feedback from patient surveys. Patients consistently stated they were satisfied with the consultations dentists provided to them. The service ensured patients understood the dental care recommended to them.

We saw surgery doors were closed when patients received treatment. Patients said their medical information was only discussed in treatment rooms. This ensured patients could discuss their treatment privately without other people overhearing.