Pennington Dental Kenilworth

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

The practice received 4.7 stars out of 5 from 292 online reviews. We reviewed online reviews left within the last 6 months and saw that feedback highlighted clear communication, thorough explanations of treatment options, and a personalised approach that helped patients feel comfortable, informed, and involved in their care.

Patient feedback provided a positive view of the dental team and care provided by the practice. Overall, patients reported positive experiences and expressed confidence in recommending the practice to others.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. Patients were highly complimentary about the quality of care provided.

Patients said staff were professional, courteous, and considerate. Patients valued the kindness, patience, and understanding shown by staff, particularly those who were anxious about dental treatment.

Patients felt they were treated as individuals, and their personal and cultural needs were respected. Comments also praised the practice's organisation, cleanliness, ease of booking appointments, and the high standard of clinical care provided by dentists and dental hygienists.

We were provided with a patient survey. We saw that patient responses reflected a high level of satisfaction. Patients spoke positively about the care and treatment provided by the practice. They described treatment as efficient, comfortable and pain-free, and expressed gratitude for the quality of care received. Patients were particularly complimentary about the dental and hygiene teams, reporting that they were consistently satisfied with their treatment. Reception staff were described as welcoming and friendly, and parents highlighted the compassionate approach taken with children, with staff taking time to explain procedures clearly and help younger patients feel at ease.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported. Staff praised team leaders and the principal dentist for regularly checking in on their wellbeing and providing support during challenging periods. Staff said they felt trusted in their roles, comfortable sharing ideas and raising concerns, and proud to be part of a collaborative team culture that promotes a strong sense of belonging and reduces feelings of professional isolation.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.