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Archived: Dr Afzal Rehman - Park Lane

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 11 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who used the service were asked for their views about their care and treatment and they were acted on. Nearly all the treatment was provided for NHS patients and the “NHS choices” website provided feedback from patients about the service. The practice also regularly sent out a sample of surveys and we saw some of those most recently returned. These all contained positive comments about the practice and the staff. We saw that a comments box was available in the waiting room and we looked at the contents of this. The comments made were very positive about the treatment received, the end results and the approach of the dentist and the staff.

The practice had a complaints procedure and log book for recording complaints. Information was displayed in the waiting room about the complaints procedure. There had been one complaint in the previous 12 months and the dentist explained how they had responded to this. This had been in line with the written policy.

The practice had outside contractors who came in and validated equipment the x-ray machine. These tests were all recorded and displayed. The practice had COSSH file in place which contained information on all potentially hazardous products used in the practice.