Lindridge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People and their relatives told us they were involved in the planning and reviewing of their care. A relative told us, “To the best of our ability we were involved, we relied a lot on the staff to help us.” Care plans we looked at showed that a comprehensive assessment had taken place to ensure people’s needs could be met. The care plans were informative and clear.
People were assessed prior to moving to the service to ensure their needs could be met. The registered manager told us, “We make sure we can meet people’s needs, have the right staff and work with them and their families.”
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
People were supported in line with their needs, including with their nutrition and hydration needs. One person told us, “I have no problems with the food. There are always alternatives. I love the salads.” Staff told us people's care plans were kept up to date to include their current needs, how these were to be met and desired outcomes. A member of staff told us, “Care plans are really detailed, we learn about all the residents.” Staff told us they assisted people to access the support they needed from other professionals and services.

Processes were in place which showed people’s needs had been identified and continued to be reviewed and amended. Where people had specific nutritional requirements, staff were aware of these and supported people accordingly. Nationally recognised assessment tools were used. Concerns were escalated quickly and acted on. Support from specialist teams was sought when required.
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

We received positive feedback from people and professionals in respect to communication between the service and professionals. A health professional told us, “We do find the Lindridge management team are very positively working with us and are willing to accept our advice, our support plans and they do raise any safeguarding vulnerable adult issues appropriately.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and, where possible, reduce their future needs for care and support.

People received support to access healthcare, inside and outside of the service. Staff supported and encouraged people to remain healthy. We saw examples of staff supporting people to eat healthily and engage in physical exercise and take part in activities that improved their wellbeing. One person told us, “There’s plenty of stuff going on. I’m treated well.” A member of staff added, “We give genuine care and want to meet people’s needs.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People experienced positive outcomes and had planned goals for the future. Feedback from staff confirmed people’s care and progress were monitored. Staff were knowledgeable and supportive of people's goals and wishes. A relative told us, “They encourage [my relative] to keep going, to stay active and he enjoys that, he still does the things he enjoys.” Processes were in place to ensure people’s outcomes were monitored, and any changes were implemented. This was evidenced in people’s care plan reviews. Care plans were audited to ensure regular reviews took place and any actions were followed up.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People had been assessed for their capacity to consent to aspects of their care. When people were assessed as lacking capacity to make specific decisions, best interest decisions were carried out. These were documented and showed who was involved in the decision-making process and how the decision had been reached. One person told us, “They always ask first, I don’t do anything I don’t want to.”
Staff knew about consent and had received appropriate training. One member of staff told us, “I’ve done training around the MCA, I know about consent.”