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Inspection report

Date of Inspection: 3 May 2012
Date of Publication: 29 May 2012
Inspection Report published 29 May 2012 PDF | 44.13 KB


Inspection carried out on 3 May 2012

During a routine inspection

This was a busy practice, with treatment being carried out throughout the inspection visit. However, at some point we did speak with the dentists as well as a two staff members working in the practice.

We spoke with four people using the service about their experiences whilst visiting the dental practice. We were told that patients found the staff team to be polite, caring, friendly, and that people were treated sensitively and with respect. People we spoke to told us they were provided with enough information about their treatment options and were kept informed about how their treatment was progressing throughout the process. One patient said, "I am always told what I need doing and how much it will cost.” Staff we spoke with told us, “All patients are given the information they need about their treatment and costs.” Also, “No treatment begins until it has been agreed by the patient, or, if a child their parent or guardian.”

During the inspection we observed the reception area and saw patients were spoken to with respect. We observed people being made to feel comfortable, and staff responsible for their care communicated well with them. One person told us, “I came in yesterday for emergency treatment and they got it sorted out for me straight away, I am only here today to follow things up.”

We did not speak with people who use the service directly about

safeguarding adults or children. However, people we spoke with told us that they felt safe when care and treatment was being delivered. They said they had every confidence in the staff team and were able to discuss their concerns with any of the people working at the dental practice. One person told us, "I have been coming here for a long time. If I had any concerns I would speak to someone, but I have never had any complaints or concerns."