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Archived: Batley Carr Dental Centre

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Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information sent to us by local groups of people in the community or voluntary sector and used information from local Healthwatch to inform our inspection.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We talked with the staff about the training provided. They said that they had attended courses and as part of their Continuing Professional Development (CPD) which is required by their professional body. We saw evidence of their development within their CPD records. The staff felt they were encouraged to develop their understanding and had regular training opportunities. We saw individual staff training portfolios which included updates and refresher training where needed. Training included; protection of children and vulnerable adults, decontamination processes, radiography, oral health, medical emergencies and infection control. This showed that staff were encouraged and well supported in their professional development.

The staff told us that they held regular staff meetings. We saw meeting minutes where practice areas were discussed, such as patient waiting times, improving information and communication to patients and information to development of the practice web site. Staff told us that they were invited and encouraged to make suggestions and come forward with ideas to improve the service. They said that they felt their ideas were listened too and opinions respected. This meant that staff felt included in the decision making and development of the practice.

We saw that staff had regular individual meetings with their manager to discuss their work and future training needs. They had regular supervision and appraisals. This helped ensure that staff were properly trained, supported and competent in their role.