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Archived: Batley Carr Dental Centre

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Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information sent to us by local groups of people in the community or voluntary sector and used information from local Healthwatch to inform our inspection.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke to patients awaiting treatment during our visit. They confirmed the dentist had consulted them with them at all stages of their treatment. They also said that they were happy with the staff and the care they received. They said “I am made to feel welcome here.” And “I have always had all my treatment explained.” And also, “I have no problems at all with the dentist; they all do a good job."

To gain more feedback from the patients we looked at the ‘customer satisfaction surveys’ that the dentist had received. We confirmed that feedback was overall positive and that individuals were happy with the service they received.

We looked at four sets of paper and computerised dental records for individuals registered at the dentist. We saw that allergies or other medical alerts were clearly recorded. The records were complete and these included medical histories, consents and agreement to treatment plans. We observed that the practice held individual records confidentially. Staff showed a good understanding about how to ensure people’s privacy and confidential information was protected.

We also looked at the dental practice website and saw that the information guided people in what to do if they needed an emergency appointment. We were told by staff that appropriate arrangements were in place to ensure that people could access appointments in the event of an emergency 24 hours a day. This helped to protect people's health and wellbeing.

We looked at the emergency and first aid equipment and saw that these were easily accessible to staff. We saw that the equipment was checked and audited regularly. When we spoke with staff they explained what emergency equipment they had and how it would be used. They also told us they had recently received training in first aid and emergency care. We also looked at staff training records and saw that staff had received training in first aid and Cardiopulmonary Resuscitation (CPR). We also saw that the medical emergency drug kit was in order. An audit tool was seen, which ensured that the various drugs in the kit were regularly checked and kept up to date.

We confirmed all staff regularly participate in medical emergency and fire drills. This meant that staff knew how to respond in the event of an emergency.

The practice had good parking facilities, a disabled ramp to the entrance and was wheelchair accessible throughout. This meant all patients were able to access dental care at this practice.