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Archived: Batley Carr Dental Centre

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Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 December 2013, observed how people were being cared for and talked with people who use the service. We talked with staff, reviewed information sent to us by local groups of people in the community or voluntary sector and used information from local Healthwatch to inform our inspection.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

People we spoke with said they had been provided with an information leaflet when they first approached the practice. This provided general information about the service such as fees, the care that could be provided, the complaints process and contact information. We saw that this was available in several different languages. We noted that staff at the practice were multi lingual and were able to communicate with the range of language needs of patients using the practice. This was important to make sure people had enough information and were fully aware of their rights when using the service.

People told us their care and treatment choices were explained to them by the dentist and that they were made aware of any likely costs. They confirmed that they understood the treatment they were offered and confirmed they had agreed to their treatment plans.

We looked at patient’s treatment records and confirmed individuals had given their expressed consent. We noted that people were given appropriate information and support regarding their care or treatment. This meant that individuals had consented to their treatment and been involved in any decision made.

Staff told us that they had discussed the Mental Capacity Act and were aware of a patient's right to refuse treatment. They explained that staff were to attend Mental Capacity Act training as part of their development and to improve support of people who were unable to consent to treatment.

We saw that the treatment times were well planned and that enough time was left between appointments. People said that they had no concerns regarding waiting times and did not feel under pressure or ‘rushed’ during their visits. The staff explained that if there was a delay for any reason they kept patients fully informed. This ensured that people were treated with respect and supported to receive the correct treatment in a timely way.