You are here

All reports

Inspection report

Date of Inspection: 29 April 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF | 78.9 KB


Inspection carried out on 29 April 2013

During a routine inspection

We spoke with five patients who told us they were very satisfied with their experience of using the service. They said the staff were caring and easy to talk with. Comments made included, “I had a fear of dentist but I am now confident because they are fantastic.” “Excellent service they are very professional.”

People said the dentists explained the consultation procedure, which treatment would be most effective and reasons why they thought so. People felt they were treated with dignity and respect and said they had received consultations and treatment in private.

We saw treatment plans were detailed and included different options where these were appropriate and enabling patients to make an informed choice.

Staff told us they were well supported in their work and they enjoyed working in the practice. They told us communication was excellent and they were all able to contribute to how the service was provided.

We saw arrangements in place to deal with emergency situations including training for staff in medical emergencies and resuscitation.

The practice had effective procedures in place for the management of infection control. There was evidence to show that staff had received training to reduce the risk of infection.

Effective quality auditing procedures were undertaken and appropriate systems were in place for gathering, recording and evaluating information about the quality of the service provided.