Berkshire Dental Clinic

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The practice had access to large print or alternative formats of information, reading glasses to support patients with impaired vision.

Staff had access to language translation services.

The practice had a hearing induction loop to support patients with a hearing impairment.

The practice reception and treatment rooms were wheelchair accessible with step-free access.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients. However, improvement should be made to ensure the accessible toilet meets the needs of disabled patients.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The practice displayed its opening hours and provided information on their website, at the entrance to the practice and in their patient information leaflet.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.