Tuffley Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided a positive view of the dental team and care provided by the practice.

We were told, “I have been coming to the dental practice since I was a little boy and now I’m 41. I’ve always had amazing service especially when I was a small child and have teeth out or filling, the staff are always warm and welcoming and I always find it easy to find appointment times that work around my work hours. Me and my family have had such good service that I have recommended my partner to join the same dental practice and the practice have been more that welcoming to her as well.”

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

We were told, “Lovely dentist, always make me feel calm as I’m not very good at the dentists. Always make me feel calm and relaxed when having treatment.”

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

We were told, “I find it a great place to work, it is a very welcoming and supportive team with experienced and knowledgeable support staff.”

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.