- Care home
Carpenders Park
Assessment report published 19 August 2026
Contents
Ratings
Our view of the service
Date of assessment: 23 June to 04 July 2026. Carpenders Park Care Home provides support to older people, some of whom are living with dementia. The service is purpose built and arranged over three floors. At the time of the assessment, there were 62 people living at the home.
People’s needs were assessed before and after they moved into the service to ensure these could be met safely.We found people received safe care and support in a home that placed a strong emphasis on dignity, independence and personalised support. People and relatives consistently spoke positively about the quality of care provided and told us they felt safe, respected and involved in decisions about their care. Staff knew people well, understood their preferences, life histories and routines, and used this knowledge to deliver care that reflected what mattered most to people.
The home was spotless and there was a range of facilities to support people’s wellbeing, social engagement and family involvement. Staff worked effectively with healthcare professionals, including GPs, district nurses and specialists, to ensure people received joined-up care and timely support when their needs changed. Care planning, risk management and monitoring systems supported positive outcomes and helped people maintain their health, wellbeing and independence.
There was strong evidence of a caring and person-centred culture. People were supported to make choices, maintain relationships, follow personal routines and participate in activities and opportunities that reflected their interests. Relatives described staff as kind, attentive and responsive, and praised the communication they received from the service. Leadership and management were visible, approachable and highly valued by people, relatives and staff. Governance systems were established and used to monitor quality, safety and outcomes.
During the assessment, some improvements were identified in relation to recruitment documentation and medicines management. The provider acted promptly to address these issues, and there was no evidence that people had experienced harm. Overall, leaders promoted an open, inclusive and positive culture, and staff worked together to provide high-quality care that supported people to live well and achieve positive outcomes.
People's experience of this service
People had a positive experience of living at the service. People and relatives told us staff were kind, caring and attentive, and that people felt safe, respected and well supported. Relatives consistently spoke positively about the quality of care provided and said staff knew people well, including their routines, preferences, life histories and what mattered to them.
People were treated with dignity and respect. Relatives described staff as “very attentive”, “very friendly” and “wonderful”. One relative said their family member referred to carers as their “little angels” because of the support they received. Another relative told us, “The whole team are extraordinarily friendly.” Staff were observed speaking with people warmly, offering reassurance and supporting people to make choices in ways they could understand.
People were supported to maintain independence, choice and control. People could decide how they spent their day. Comments included, “[Person] is content as they do not force him to do anything he does not want to.” and “[Person] can do what she wants to do.” People had opportunities to take part in activities and maintain interests that were important to them.
People were supported to eat and drink well. People and relatives told us they were happy with the food and menu choices. Staff and the catering team knew people’s preferences and adapted meals where needed. Cultural and religious dietary needs were considered, and suitable alternatives were offered where needed.
People and relatives felt able to raise concerns and said staff and managers listened and acted when issues were raised. One relative said, “They are very friendly and approachable and will sort things out if they can.” Another relative said, “The manager is really good, really listens and when we offer suggestions, they will always say, if you think that’s going to work, we can give it a try.”
Overall, the atmosphere in the home was warm, welcoming and person-centred, with staff engaging meaningfully with people and supporting them to live in a way that reflected their choices, needs and preferences.