Beech House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider’s systems ensured people’s needs were assessed prior to admission which enabled staff to gather information which was used to create care plans. Care plans were regularly reviewed and updated. People and their relatives were involved with reviews and updating care plans when they wanted to be.

People were cared for in line with best practice and current legislation. Evidence based tools were used to assess areas of risk, such as pressure damage and falls. Staff had access to care plans and risk assessments to read them as and when needed. The provider updated and implemented some care plans and risk assessments during the assessment to ensure staff had access to all the information they needed, for example regarding catheter care.

The management team understood where to seek advice and support from to keep up to date with best practice.

Staff worked closely with health and social care professionals and external services to ensure people had access to the services they needed, and information was appropriately shared when people moved into or out of the service. A consistent staff team worked closely with people and each other across the service. Staff told us of positive and effective teamwork. A staff member said, “We're a really good team. There’s the uncertainty, with the management and the team is feeling unsettled and deflated, but we have learnt to have each other’s backs now.”

People were supported to manage their health and wellbeing to maximise their independence and lead healthier lives. People were encouraged to maintain their mobility through mobilising around the service and the provision of fitness classes and other physical activities.

People told us they were happy with the food. A person said, “There’s plenty of variety. I’m not the greatest meat and veg eater but I like it occasionally, but there's some lovely puddings.” A relative said, “I haven't seen the food, but [my relative] tells me about their favourite cook and what they’ve been cooking… they’ve even managed to get [my relative] to eat lasagne which I was never able to.” People’s dietary needs were met with appropriate support provided by staff.

Staff made referrals to relevant healthcare professionals where they had concerns about people’s health or wellbeing. Staff followed professional advice and worked to address any concerns.

The provider monitored people’s care and treatment to improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Systems supported the provider and staff to effectively monitor the care people received in order to improve outcomes for people. For example, people’s weights were regularly monitored and analysed with referrals made to relevant professionals and changes made to people’s diets to help maintain and improve people’s weights.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff sought people’s consent, respected their right to refuse and provided people with support when people were ready to accept support.

Staff were trained in mental capacity and DoLS.