- Care home
Kingfield Mews
Assessment report published 4 August 2026
Contents
Ratings
Our view of the service
Date of assessment. 1 July to 8 July 2026. Kingfield Mews is a care home providing accommodation and personal and nursing care for up to 11 adults with learning disabilities. At the time of the assessment, 5 people were receiving care and support.
This is the first assessment for this newly registered service. Therefore, we assessed all quality statements across the safe, effective, caring, responsive and well-led key questions at the the provider’s new registered location. As a result of our assessment, we rated the service good.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the service fully applied the principles of the ‘Right Support, Right Care, Right Culture’ guidance.
People were supported by staff who were skilled and competent to carry out their roles and responsibilities. Staff were aware of how to keep people safe and risks to people and the environment had been managed. People received their medicines on time and as prescribed. The provider carried out checks on new staff to ensure they were suitable to work. Suitable infection control arrangements were in place. We identified some minor infection control issues which were being addressed. The staff knew people well and were kind and caring. Staff planned and provided care to meet people's needs and to take account of their preferences. People were offered choices around their meals and maintained a well-balanced diet. People received access to health care services when required. Various professionals were in involved in providing healthcare to people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Following a recent change in leadership, the newly appointed registered manager was in the process of implementing and embedding a robust clinical governance framework. This was intended to enhance oversight of quality, safety, and service performance across the organisation.
People's experience of this service
People and their relatives spoke positively about the care and support provided. People told us they enjoyed the activities, trips out, menu choices, quality of food, and the home environment. Some people were unable to share their views with us directly, either because they found our presence distressing or were unable to communicate their experiences. We therefore carried out observations and saw warm, positive interactions between staff and people living at the service. We received mixed feedback from relatives about their experience of using the service. One relative said, ”[Relative] is absolutely kept safe.” Another relative said, "I've got no concerns about the service, the staff are very good, everybody is really nice." However, another relative raised concerns about the quality and consistency of care, including food, cleanliness, and record keeping. These concerns had been raised with the provider, who had taken action to address them. Despite this, the person and their family decided to seek alternative care arrangements.
People's relatives and representatives told us they felt consulted. Important information had been shared with people, and they had been involved in making choices and decisions about their support.
People received personalised care which was based on their individual needs. People were involved in activities of their choice and had the freedom to lead a life without restrictions. People were supported to access community-based activities and participate in local projects, which they enjoyed. Activities were person-centred and focused on enabling people to do things they enjoyed, trying new experiences, and developing new skills. People were supported to maintain good health and access healthcare services when needed. People were fully involved in choosing what they wanted to eat and drink. Staff told us each person selected the main menu on a day each week, but alternatives were also available. We saw people were also involved in shopping and preparing meals. People participated in a various activities and outings of their choice. The provider had a complaints policy to guide people on how to raise concerns.