Hampton Manor

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff interacted positively with people. Staff were respectful, kind and promoted people’s dignity. A relative told us, “The staff are caring and exceptionally kind. They have time to sit and chat which is so important.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff were alert to people’s needs and offered support that reflected their individual needs and preferences. People were encouraged to go to the dining room for meals and join in activities. People's decisions if they chose not to join in were respected. A person said, “Staff are very pleasant and caring and respect that I like and need my own space.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff explained things to people in a way they understood, seeking their views and respecting their decisions. Staff supported people to be as independent as possible, without compromising their safety. A relative said, “Staff encourage [person] with their independence. They need help getting dressed and with the shower, but they can shower whenever they want.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff responded quickly to ensure people’s needs were met in a timely way.When people became distressed, staff knew how to approach the person and what to say to meet their individual needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us there had been lots of improvements at the service in recent months due to a new management team which comprised of a new registered manager, deputy manager and an operations manager. Staff said they were now well supported and their feedback was sought and acted upon. One staff member said, “Things have improved a lot in the last few months. You can go to the manager and deputy about anything and they will listen. The operations manager and owner are here often and are willing to help.”