Care Never Sleeps Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. All the feedback we received, and our experience during this inspection, confirmed the provider, and staff, consistently treated people, each other, and other professionals with professionalism, kindness and respect. People spoke highly of this aspect of the service with one relative telling us, “[The service] treats my [family member] with kindness and respect and maintains their dignity at all times.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. We saw from the care plans we viewed that they were individual to the person and consistently encouraged staff to support people with their individual wishes and preferences. We saw that information was provided on how people presented on good days and bad and how staff could adapt their support to suit this. The relatives we spoke with agreed.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s feedback told us independence was always encouraged and that staff understood the need for people to be in control of the care they received; the care plans we viewed confirmed this as did staff’s feedback.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We saw from the care plans we viewed, and from the people who provided feedback, that people’s needs, wishes and preferences were listened and responded to. Care plans stated what was important to them and people told us these needs were met. One relative also told us about times when their family member needed emergency medical attention. They said, “[Family member] was never left alone or unsupported when they were waiting for an ambulance or receiving medical care at home.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. All the staff who provided feedback told us they felt valued and cared for by the provider, who was also the registered manager. They told us the provider was kind and caring. One staff member told us, “The [registered] manager is kind, supportive and knowledgeable. The good thing about them is they care for everyone. They regularly call me to ask how I am doing and if I need any help with my job or anything else.”