Springfield Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This was the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider and registered manager had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity, inclusion and ensuring this was reflected in the way staff worked with people and the local communities. They had adopted a forward-thinking approach to the delivery of care and with the team constantly looked what improvements could be made. Staff consistently strived to ensure the service put people first. A staff member said, “Springfield has come a long way since the new owners bought the place. [Provider] is always asking how and where we can make improvements and really wants to provide the best service possible for people.”

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. People, staff and external professionals were complimentary about how the registered manager ran the service and the improvements they had made. People felt they experienced a good quality of life. A visiting professional said, “We find the owner and manager are really open and responsive. They are easy to contact and will always seek advice about how they can make sure the service meets everyone’s needs. I've found that risk is handled very effectively and safely, and any concerns or safeguarding issues have always been addressed quickly and appropriately.”

The provider and registered manager fostered a positive culture where people felt they could speak up and their voice would be heard. People, relatives and staff told us they felt confident to raise concerns with the registered manager and these would be listened to and acted upon. Staff felt their views and suggestions were actively taken on board. A staff member said, “We can always go to manager if we have any concerns. I know these will be taken seriously and the manager always keeps them confidential and will deal with them immediately.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who work for them. The provider and registered manager valued diversity and ensured they followed best practice guidance.

The provider and management team had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. The provider visited the service every week and contacted staff on a daily basis to complete reviews. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

Staff clearly understood and carried out their duty to collaborate and work in partnership, and services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. People reported they found the staff closely tailored their work to individual’s needs and had supported them to experience positive outcomes.

The provider and registered manager focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. A person said, “The manager is really interested in our views and any suggestions we make are listened to and then acted upon. I really feel they have made Springfield the best care home.”