Bupa Dental Care Gillingham

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

We reviewed online feedback, which was positive.

We noted staff replied to patient feedback. We were told if comments were made, the practice would review the information and engage with the patient, where possible, to discuss their experience.

Staff told us they felt respected, valued, and well supported in their roles, including in relation to their wellbeing. The practice promoted wellbeing by supporting holiday requests wherever possible, and signposting them to wellbeing support services, including the BUPA Healthy Minds programme. Staff also described a positive and supportive team culture, with an emphasis on mutual respect and enjoying fun activities within the workplace. We were given examples of suggestions that had been acted upon, including improvements to the organisation of the clinical diaries, uniform arrangements, and enhancements to the reception and waiting areas.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.