- Homecare service
Naveed Medicare Ltd Hampshire
Assessment report published 22 October 2025
Contents
Ratings
Our view of the service
Date of inspection: 18 September to 26 September 2025. Naveed Medicare Ltd Hampshire is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. This assessment was prompted by a review of the information we held about the service. At the time of this inspection 56 people were receiving support with personal care. The service supported older people and people with physical disabilities, learning disabilities, autism, and dementia.
People were supported to have choice and control and were involved in planning their care. Some records did not always evidence best practice guidance in relation to falls, diabetes and risks with topical creams. Some medicine records needed to be more robust, but people received their medicines safely. The registered manager assured us they had taken this learning on board and started making improvements to people’s records in accordance with national best practice guidance. Staff assessed and mitigated risks and care plans guided safe practice. Governance systems were in place and the provider was keen to learn and to continue to improve the service. Staff knew people well and received appropriate training and support. There were enough staff to meet people's needs. A culture of kindness, inclusion, and respect was promoted within the service which supported person-centred care. Staff were kind and caring and had a good understanding of how to meet people’s needs. Management were very passionate about the service and making improvements to people’s wellbeing. The provider fostered a learning culture, actively seeking feedback and making improvements. This included systems to monitor how care was being delivered and systems to gain feedback about care.
The provider engaged proactively in partnership working, ensuring care was well-coordinated and responsive to individual needs. Professionals reported positive collaboration, reinforcing safe, person-centred care. We received very positive feedback from professionals on how they had improved people’s wellbeing. The provider had effective policies and procedures in place to promote good quality care and effective oversight of the service.
The provider and registered manager were innovative in how they listened to information about people who are most likely to experience inequality in experience or outcomes. The provider had worked exceptionally well with people and professionals to improve people’s outcomes to ensure they received the care and experience they needed when they were unwell which had resulted in improvements to their quality of life.
We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people; and providers must have regard to it. We found people received care and support in accordance with the principles of this guidance.
People's experience of this service
People were supported to live safely and comfortably in their own homes. People and their relatives we spoke with were very positive about the quality of the care and treatment and all felt safe and happy with the care they received. People felt supported by regular staff who supported their needs. One person told us, this was the first time they had needed care and said, "It's going so well, I have regular carers” and "They are always polite and kind and go above and beyond and I never feel rushed.”
People told us they were listened to and consulted when planning and agreeing how their care and support should be provided. A relative told us, “He's got two male carers and they are absolutely fantastic," They told us that her husband was feeling pretty low and, “They (the carers) have got his sense of humour back. He's got a wicked sense of humour and now he's laughing again...they treat him like a human being.”
People and their relatives said they would recommend the service. A relative told us, “It's a brilliant service. They go over and beyond, they never rush, they chat to her and always make sure she looks lovely." They also said, "I've had a few agencies in the past and trust me, this one is the best one." Other comments included, "I would recommend them (service) 100% to anyone”, “We are very happy with dad's care, and he's very happy too! They (carers) keep an eye out for him; they sit and talk to him.”
Relatives appreciated the thorough care planning process, including six-month reviews to ensure continued quality and alignment with individual needs. Relatives expressed confidence in how the provider supported people’s health needs, sharing examples such as staff proactively contacting GPs when concerns arose. People confirmed their consent was always sought before care was provided.