Argent Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider carried out an initial assessment and care planning process and ensured all the person’s needs were recorded for staff to understand any risks and particular requirements for care.

Records were updated when changes to the person’s preferences or abilities were identified, and these were reviewed regularly with the person and their advocate. Care plans and risk assessments demonstrated a person-centred approach but required additional detail in some areas to add clarity and support the consistent delivery of care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff received training and understood how to delivery evidence-based care. They used recognised tools to identify and record any risks to the person’s health, such as nutritional concerns and risk of skin damage. As the person’s needs changed, the staff were updated and relevant professional advice was obtained to ensure appropriate care and support.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The service only provided care to 1 person, and they worked closely with external agencies, such as occupational health, physiotherapy, district nurse and GP services. Any advice given was followed and any changes to the person’s health communicated clearly. There was clear communication when the person needed support from medical professionals. The person’s advocate said they felt there was good teamwork with the service if the person needed a doctor.

The person’s advocate worked alongside staff to ensure the person’s well-being, through social engagement and activities.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The person’s advocate told us there were appropriate support measures in place for the person to experience as much choice and control over their care as possible within their abilities.

The provider took into account the person’s wishes to remain in their own home and tailored their care needs to ensure as much independence as possible.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The registered manager told us they monitored the person’s care and treatment and reviewed this during staff supervision and the person’s care reviews. Any changes in the person’s abilities or preferences were promptly updated in the care plan to ensure staff understood how to promote the best outcomes for the person.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Consent was obtained for all aspects of the person’s care and support. The person’s advocate told us they worked together with the person and the provider to ensure the person’s rights were respected. Staff were respectful of people’s rights around consent.