Surrey Oaks Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The provider assessed different areas of people’s health and care needs before they started providing care and then devised their care plans in accordance with these. This included any risks to their health and safety as well as other areas, such as their levels of independence, communication and wellbeing. In conducting their assessments they sought information from people’s relatives and other professionals involved in their care.

The provider reviewed people’s care plans and risk assessments every month or sooner if people’s needs changed, to ensure they were still relevant. Where the provider identified changes in people’s needs, they assessed these straight away and informed people’s relatives of these changes.

The provider planned and delivered people’s care in line with legislation and current evidence-based good practice and standards. The provider ensured staff were trained in line with current standards and training was renewed to keep staff knowledge up to date. Policies and procedures reflected current best practice and legislation. The management sought up to date and best practice advice from a variety of sources, including multi- disciplinary professionals and the local authority to ensure they were delivering the right care.

The provider worked well across teams and services to support people. The provider made sure they received up to date information from other professionals who were supporting people to ensure their records were accurate and they were supporting people in line with their needs. They also made sure they shared relevant information with other professionals caring for people. We saw details of people’s care with other professionals were recorded in their care plans.

The provider supported people to manage their health and wellbeing to maximise their independence. The provider sought people’s feedback to determine whether they had any specific goals in relation to their care needs. These were then incorporated as part of their overall plan of care.

We saw people had specific nutritional and physical health goals and these formed part of their overall plan of care. Reviews were then conducted to adapt people’s goals when appropriate.

The provider regularly monitored people’s care to continuously improve it. The provider used an electronic care planning system which issued alerts in relation to people’s care. This could prompt the provider to conduct earlier reviews of their care if issues were flagged. The provider also ensured they reviewed people’s care every month or sooner if needed. When issues were identified, the provider involved necessary parties, which included other professionals and people’s relatives to ensure all relevant people were involved in decision making.

The provider told people about their rights around consent and respected these when delivering person-centred care. Where people had capacity to consent to their care, we saw the provider completed consent forms. Where people did not have capacity to consent to their care, we saw the provider completed mental capacity assessments in accordance with legislation to provide care in their best interests.

Staff had a good understanding of their responsibilities under the Mental Capacity Act 2005 and had a good understanding of the importance of seeking people’s consent to care. One care worker told us “We always make sure we get people’s consent before we do anything.”