- Care home
Hamilton Rest Home
Assessment report published 12 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 5 August to 20 August 2026.
Hamilton Rest Home is a residential care home providing personal care and support for up to 23 people, some of whom live with dementia. The service does not provide nursing care. Hamilton Rest Home is an older style property with accommodation on two floors. A stair lift provides access to the first floor. At the time of the inspection there were 16 people living in the home.
The provider registered with CQC on the 12 August 2024. This was the first assessment. We looked at all 33 quality statements across the 5 key questions.
Systems were in place to demonstrate clear monitoring and oversight of the service, helping to identify and drive improvements. Opportunities were made available for people, their relatives and staff to share their views and ideas about the service provided. The provider also worked with the local authority and other agencies to help improve standards within the service.
System were in place to help keep people safe. A recent concern had been shared with CQC and the local authority. Staff had a good understanding of procedures and raising any issues or concerns. Areas of potential risk to people’s health and well-being were assessed and planned for. Lawful authorisations in place, where people were deprived of their liberty.
Sufficient numbers of staff were available. These were kept under review depending on changing needs and should occupancy increase. Relevant recruitment checks were undertaken prior to staff commencing work. A programme of on-going training and development was provided. Opportunities for career progression had been provided.
Care plans provided information to guide staff about people’s social, emotional and physical needs. Care plans were kept under review to ensure information was accurate and up to date. People’s prescribed medicines were safely managed. Staff continued to work closely with relevant agencies in meeting people’s healthcare needs.
The environment was well maintained with a good standard of accommodation provided. The home was clean, tidy and homely. Relevant servicing and checks of the home and equipment had been completed.
People's experience of this service
We spoke with 6 people and 3 relatives about their experiences.
People and their relatives felt the accommodation was comfortable, welcoming, and kept clean. Bedrooms reflected people's individual preferences, with personal belongings and items brought from home.
All the feedback received from people and their visitors was positive about their experience and the quality of care and support provided. Staff were said to be respectful and understood people’s wants and needs well. Interactions were warm, friendly and good humoured.
People followed activities of their own choosing with some people more actively involved than others. A range of activities and opportunities were made available. People told us they enjoyed the entertainers and the singing. People also had access to enclosed garden, which provided seating, raised beds and a potting shed.
People said they enjoyed the meals and there was always a choice available. We were told, “The food is very good. I like the mash and vegetables. We have lamb, beef and salmon” and “The food’s very good and we don’t wash the pots."