Jothno Care and Support

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans were very person-centred, based around the needs of individuals. Staff demonstrated a good understanding of how to support people in a person-centred way. They also told us they received training about specific health conditions such as dementia and diabetes which helped them support people with those conditions. People said that they were happy with how staff supported them. A relative told us, ““From what I have witnessed, they are gentle and careful they are well versed in person centred care.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The provider worked with people and their relatives to provide consistent care. People’s needs were understood by staff. The provider worked with the local authority to meet people’s needs. People’s needs were met in relation to equality and diversity. For example, people were supported to attend places of worship, and staff reflected the cultural diversity and ethnic backgrounds of the people they supported.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider employed a range of staff who could speak the same languages as people who used the service. They also said relatives sometimes helped staff to communicate with people. A relative told us, “They’re quite friendly and speak to [person] in their native language.”

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

There were various systems in place for listening to and involving people. People were involved in their care plan reviews. The provider caried out an annual survey of people and their relatives to gain their feedback and also conducted telephone monitoring with people. People told us they had contact with the management of the service. A relative said, ““I speak to the care coordinator. They have come about two or three times and visited.”

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider supported people in areas such as personal care and medicines. This was done in line with people’s assessed needs. The service also worked alongside other agencies such as the local authority and health care professionals to help ensure people’s needs were met. People were able to choose the gender of their care staff. A relative told us, “[Person] does prefer female, and they always send a female.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.
People were supported by the provider to access the community and community facilities. For example, the service supported people to access healthcare professionals and places of worship. The provider had a policy on equality and diversity which helped to guide practice in this area.
 

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

At the time of our inspection, the service was not providing support to anyone who required end of life care. However, this was covered in people’s care plans, and the provider had a policy about this to help guide staff practice.