Longacre Care Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained unchanged. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, compassion, respect, and promoted their privacy and dignity. The provider told us their values were based on the “you test”, that is, treating people as they would wish to be treated. We observed staff reflecting the values in practice, by taking time to support people in a caring and personalised way. A staff member told us, “It matters to me when I know I`ve given people the right amount of time and effort”

People and their relatives gave positive feedback about how dignity was maintained, and we observed staff seeking permission, explaining care and interacting with people in a kind and respectful manner.

One person told us, “They’re nice and friendly. They treat me in a nice way and don’t boss you about or talk down to you”.

The provider treated people as individuals and delivered care that reflected their needs and preferences. Feedback from professionals and relatives was positive indicating staff understood people`s needs and promoted continuity of care helping people feel valued and respected.

A visiting healthcare professional told us, “Staff show a genuine interest in the work we do” and this helped them understand and meet people`s specific needs and promoted continuity of care.

Person-centred care plans guided staff on people`s choices, including their preferred times for waking and going to bed, and whether they preferred support from a male or female staff.

A relative told us, “They`re all good at what they do, she’s lived as long as she has because of the staff. They’re really amazing. It’s like a family”.

The provider promoted people's independence and supported them to have choice and control over their care, treatment and well-being. People told us they felt empowered to make day-to-day decisions about their care. A person described how staff recognised and responded to their specific needs and supported them to become more independent.

People were supported to maintain regular contact with relatives through open visiting, home visits and video or phone calls, helping to sustain relationships and reduce social isolation. Staff recognised the importance of social interaction, particularly for people cared for in bed, and adapted their approach to ensure inclusion in home activities. A range of activities, including visits from external entertainers, were available, with people free to choose their level of participation, supporting people to exercise choice and control over how they spent their time and maintain their independence.

The provider listened to and understood people's needs and responded in a timely way to reduce discomfort or distress. We observed staff responding promptly to call bells and people did not appear anxious or concerned about whether their needs would be met. This meant people felt reassured and support was available when they needed it.

Care plans reflected people's preferences and were developed with input from people and, where appropriate, their relatives. Staff demonstrated a good understanding of people's needs and were trained to recognise and respond quickly to any changes to their needs. This meant people received care that was responsive, personalised and adapted to their changing needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff reported feeling supported through regular meetings and open communication. Staff were encouraged to raise concerns, seek guidance and continuously improve their practice, which had a direct positive impact on the quality of care and outcomes for people.

Staff spoke highly of the registered manager and provider, describing the service like “home from home”. We observed examples where the provider had offered staff practical and emotional support during difficult times. This meant staff felt valued and cared for, which improved morale, resilience and the quality of care they delivered.

 The provider had initiatives in place to recognise and celebrate staff contributions. These included a nomination system for Employee of the Month where successful nominees received a certificate, a plaque and a “positivity jar” where staff could share feedback about colleagues` good practice. A staff member told us, “It gives everyone a bit of a boost to know you’re doing a good job”. This helped reinforce positive behaviours, boost morale and create a supportive working environment.