JJR Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us staff were kind and caring. A family member told us, “The care worker is good, caring, respectful, friendly and professional. My [relative] has built a good relationship with [staff member] and always longing to see them.” Another family member said, “The staff are fantastic at their job; there's no rush, they show respect, and my [relative] is happy. My [relative] has a very good rapport with the staff.”

The registered manager, service manager and staff demonstrated a clear passion and commitment to supporting people to live their lives to the full. Staff made sure that people received compassionate support. Staff had enough time to get to know people and enable them to understand their care and support needs, wishes and choices. A staff member told us, “When people talk about being tired of life and not feeling too good, I make sure I sit and talk with them and really listen. One person gave me a big hug after and said they felt better after our chat. I was very professional but sometimes people are lonely and really like company.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

There was a strong organisational commitment and effective action to ensure there was equality and inclusion for everybody. Information was sought about people’s characteristics, their preferred routines and the ways in which their care would be provided This meant people’s care was delivered in a holistic and person-centred way. Where possible staff were matched with people based on their background, needs and circumstances. For example, a staff member was able to be matched with someone from the same culture which provided good outcomes. A staff member said, “We get on so well and we have our favourite things to do, and we get really into it. It’s good to have things in common with people so you can connect.”

People's care was planned with them, and they were fully involved in developing their care and support plans which ensured they were always treated as individuals. People and family members told us these were regularly reviewed and updated where appropriate.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing.

People’s independence and choice were promoted. Care plans included information about how to support people in a way that reflected their choices and promoted independence where possible. A family member told us, “The staff member is caring and communicates when there is anything needed for [relative]. As a whole there is no issues, and we are very happy with them and [relative] is very fond of the staff.”

Staff were proactive in offering prompts and positive encouragement to enable people to do as much as they could for themselves. A staff member told us, “I help people to do things in their own way and at their pace, encourage them, be positive, talk and listen. We share ideas but I make sure they are in control.” Another staff member told us, “We talk about work histories, children and life in general. I spend time, listen and learn from them and that is a very important part of my work.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were alert to people’s needs and took time to observe, communicate and engage people in discussions about their immediate needs. They found out how to respond in the most appropriate way to respect people’s wishes, needs and preferences. Staff showed concern for people’s wellbeing in a caring and meaningful way. A staff member told us, “I noticed one day [person] had not taken their medicines when they usually did as I knew their routine so well. They told me I was a life saver for reminding them. It’s important to notice things and act quickly if something is not right.”

Staff recognised different ways in which each individual may be communicating discomfort, pain or distress. They told us how they would escalate concerns if they believed this may indicate a deterioration in the health and wellbeing of people. A staff member said, “I would always make sure I let the family and my manager know if someone was ill, sad or needed any other support, more than what I can give.”

The provider had enough staff working for the service and was able to provide the necessary time and attention when and if people needed immediate support due to changes in their needs.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff knew who they were accountable to and understood their roles and responsibilities in ensuring people’s needs were met. They had access to a range of policies and procedures to guide them in their roles and ensured people were cared for safely. Staff told us they felt well supported in their role and that the management team made themselves available and supported their well-being. A staff member said, “I have not experienced any discrimination. We have a diverse work team, and everybody works well together.”

The management team demonstrated clear passion for supporting staff and developing their skills. Staff had access to regular training and could complete additional qualifications if they wanted to. A staff member said, “We have good training and online face to face meetings, so I get to see other people who do the same work as me. It works well. They are a good company to work for.”