Leyland Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respectedtheir privacy and dignity. Staff treated colleagues from other organisations with kindness andrespect.

Staff spoke positively about their working relationships with each other, the management team and people they supported. We saw one member of staff knock on a bedroom door and wait until invited in before entering.

All members of the staff team were recorded as having taken part in privacy and dignity training.

During our tour of the premises, we noted that all doors had locks on to ensure people had privacy. Bedrooms reflected their preferences, having people’s personal effects in them and being decorated to their own tastes.

We discussed with the registered manager about how to improve the décor and features in the communal areas to give the home a more homely feel. The registered manager was looking at ways to improve this

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They paid particular attention to people’s religious and cultural needs.

Staff were seen to refer to people by their first name, and people confirmed staff spent time with them.

Staff took the time to meet people’s communication needs. We observed staff supporting one person patiently with communicating their needs and providing assurance.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

Staff and people receiving support expressed frustration about not having enough time to leave the building whenever they wanted to. One resident told us the staff do their best but they can’t always get out. They told us staff always try to facilitate another time for them to go out and that they are happy with this.

People were involved in planning activities with staff. Some staff told us they were not always able to honour plans. One staff member told us “Sometimes we feel vulnerable because of not enough staff. If someone is doing medicines and someone is out in the town with a person you can be alone for a while.” However, they explained that in these situations they negotiate a different activity on another day or a shorter activity closer to home.

A person explained to us how they were being supported to visit their family regularly. They said that this made them feel a little uncomfortable as staff had to remain with them for home visits but said that they were happy that it was dealt with sensitively.

The provider did provide access to some activities. In one of the communal areas there was a well-stocked activities cupboard with board games and card games, there was also a TV, and we observed people socialising with each other.

The people that we spoke to confirmed they got up out of bed when they wanted to and chose what and when they wanted to eat. Families were made to feel welcome.

The provider had a good understanding of people’s needs relating to their various health and psychological conditions and what impact that this had on their lives. They were sensitive to these.

A review of the digital recording system showed people’s needs were met. Records indicated those who required periodic checks through the night received them predictably and in a timely manner.

People communicated verbally and were able to indicate to staff if they needed medical attention. A review of the electronic records showed examples of medical appointments being made in response people requesting help.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to access training to provide person centred care.

Staff were generally positive about their working conditions and environment. One told us, “We are supported to access any training we feel would support us in our role here.” All staff had received ‘stress at work’ training.

Staff were supported to maintain a good work life balance. One member of staff explained they get every other weekend off in order to spend time with their family. They told us “I feel if there is a problem no matter how small the manager will listen and help.”