- Care home
Rose House
Report from 13 January 2026 assessment
Contents
Ratings
Our view of the service
Dates of assessment: 28 January and 3 February 2026.
Rose House is a residential care home for 4 people with learning disabilities or on the autistic spectrum. 4 people were using the service at the time of inspection.
This assessment was carried out by 2 inspectors. We looked at 33 quality statements. We spoke with people who used the service, their relatives, and staff to seek their views about the service. The assessment was facilitated by the team leader on the first day and by the registered manager and provider on our second visit.
This service was registered with the Care Quality Commission (CQC) on 21 December 2023, and this was the first inspection.
We identified 5 breaches of the legal regulations in relation to safe care and treatment, good governance, person-centred care, need for consent, and premises and equipment.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
While people and relatives we spoke with expressed that they were happy with their care, our assessment found elements of service provision that did not meet expected standards for people with a learning disability and autistic people through CQC’s Right support, right care, right culture.
We found that care plans did not contain sufficient detail to support the delivery of safe, effective and person-centred care. Risks to people’s health and safety were not consistently assessed, and appropriate action was not always taken to mitigate identified risks. There was an inconsistent approach to risk management.
The service was not consistently operating in line with the principles of the Mental Capacity Act 2005 (MCA). Systems and processes for the safe management of medicines were not consistently effective. In addition, governance arrangements were not operated effectively to monitor, assess and drive improvements in the quality and safety of care.
People were protected from the risk of abuse. Staff demonstrated a good understanding of how to recognise and report safeguarding concerns. People’s protected equality characteristics were considered, and their individual needs in relation to these were met. Robust recruitment procedures were in place to help ensure staff were suitable for their roles.
Staff had the appropriate knowledge and skills to deliver effective care and responded promptly to people’s needs. They promoted independence and supported people to maintain their autonomy. People had developed positive relationships with staff and were supported by a consistent staff team who knew them well.
Staff told us they felt supported by the management team. Leaders were open to feedback and demonstrated a commitment to continuous improvement. The registered manager worked collaboratively with health and social care professionals to help ensure people received coordinated and effective care. People were supported by staff that had received appropriate training and support to do their jobs.
People's experience of this service
Despite generally positive feedback, our assessment identified certain aspects of care that did not meet required standards.
People and their relatives described staff as caring and compassionate. A person told us, “I am happy and was safe here, the staff are good.” We received limited feedback from people due to their care needs.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. Observations during the site visits showed staff interacting positively with people.
A relative told us, “I have no complaint. I know how to make a complaint. I have a good relationship with the management. If I have an any concern, I will bring this to management’s attention. I often receive surveys from them.”