- Care home
Westbourne House
We served warning notice’s on Doves Care Services Ltd on 13 February 2026 for failing to provide safe care and treatment, and failing to have good governance systems in place at Westbourne House.
Assessment report published 10 October 2025
Contents
Ratings
Our view of the service
Date of assessment: 2 to 5 September 2025. Westbourne House is a residential care home providing support to people of varying ages, some with a physical disability, mental health conditions or dementia. At the time of our inspection 10 people were using the service. This assessment was undertaken to give the service their first rating. Improvements were required to ensure the service operated safely. We found concerns relating to managing risks and risks from the environment. We could not be assured people were supported by enough staff and medicines were not always safely managed. The provider did not always control and manage the risk of infections. We found concerns relating to the leadership and governance of the service. Several areas of the home required refurbishments and decoration. Some care records needed improvement to ensure they included sufficient information, clear guidance for staff, and a full assessment of risks posed to people. Staff were recruited safely, trained and received regular supervisions. Staff told us they felt supported by the management team and worked well together as a team. We identified breaches of regulation in relation to managing medicines, governance, premises and equipment, infection control, staffing, and managing risks. The service is now rated inadequate in safe and requires improvement overall.
People's experience of this service
People told us they were happy living at the home, and we saw kind and caring interactions between people and staff. People were safeguarded from the risk of abuse and people told us they felt safe. Whilst most people living at the service were independent and accessed the community independently, there was a lack of community outings offered to people. Some activities were offered to people in house, however we observed long periods where people were not offered meaningful activities or stimulation. People told us staff were kind and caring, comments included, “The staff are lovely they will provide support for me at any time I would say all the staff feel like family to me.” And “I get on well with all of the staff at the home and find them kind and caring.”