- Care home
Euxton Park Care Home
We served a warning notice on Century Healthcare 2 Limited on 16 September 2026 for failing to meet the regulations related to safe care and treatment at Euxton Park care home.
Assessment report published 23 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 25 August to 26 August 2026. We conducted the assessment to provide a rating to an unrated service. This was the first rated assessment of this service, and we assessed all the quality statements under our five key questions of safe, effective, caring, responsive and well-led. We identified 2 breaches of regulation in relation to safe care and treatment and good governance. The overall rating for this service is requires improvement.
Euxton Park care home is a nursing home and residential service which supports older people and those who require nursing care. The service can provide support for up to 63 people. At the time of assessment 40 people were living at the home.
The service was in breach of 2 legal regulations relating to safe care and treatment and good governance.
At the time of assessment there was no registered manager in post.
The inspection identified concerns with governance, oversight and risk management. Auditing systems were not always effective in identifying issues and risk assessments had not always been reviewed following incidents. We also found gaps in the recording of equipment safety checks and care records were not always updated in a timely manner. Environmental and equipment risks were not always effectively monitored, meaning people were not consistently protected from avoidable harm.
As a result, the provider was found to be in breach of Regulation 12 (safe care and treatment) and Regulation 17 (good governance). Improvements were required to strengthen quality assurance systems, management oversight and the consistent management of risk to ensure the service could demonstrate safe, effective and sustainable care.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward
People received kind, compassionate and respectful care from staff who knew them well and understood their individual needs. People and relatives spoke positively about the caring approach of staff and felt involved in decisions about care and support.
The provider worked effectively with healthcare professionals to support people's health, wellbeing and safety. People received their medicines safely, staff followed good infection prevention and control practices, and care was planned and delivered in line with people's needs and preferences. Staff were trained and supported in their roles and committed to providing good quality care. The provider also promoted a positive culture of learning and improvement, using lessons learned from incidents and organisational learning to strengthen practice and improve outcomes for people.
People, relatives and staff had opportunities to provide feedback and contribute to service development. Staff described an open and supportive culture, felt able to raise concerns, and valued the training and development opportunities available to them. Relatives were involved in care planning and reviews, and people were supported to plan for their future wishes and goals.
People's experience of this service
Most people spoke highly of the service. People felt that staff were kind, caring and helpful. A person who lived at the home said, “I feel safe living here, everybody is very nice, they look after me well.” A relative said “my [relative] is absolutely safe, he is always being checked on, just the way they make sure people have to sign in when you get here, it feels they are keen on security, and everyone is safe.”
People commented that they were happy that they received their medicines on time. A person said, “I get my medicines every day at the right time”.
Regarding staffing levels, the feedback was mixed a relative said, “I’d say they need more staff as my [relative] feels they are run ragged.” Another relative said, “Yes, there always seem to be people about. There is never a time when I have been there and not seen staff.”
People and relatives reported that the home was clean and tidy. A person said, “It is clean, absolutely, they come in every day to clean my room.” A relative said, “The home doesn’t smell and it always clean, [relatives] room is kept clean. They do [relatives] washing on a regular basis.”
People said that they were cared for by staff that were kind and caring and that were well trained. A person said, “The staff are lovely,” and “Everybody is very nice, they look after me well.” People and relatives thought that the staff have the knowledge and skills to care for them well. A person said, “the staff all seem to know what they are doing.”
On the whole people were happy with the food. One person said, “I have no complaints; I like stewed steak with gravy. I get enough to eat.” Another said, “The food is not good enough, soggy veg not fresh usually tinned, no fresh fruit just tinned. They give us a menu, and it isn’t what it said. If you don’t like what is on offer you can ask for something else, but today I got beans on soggy toast.” Relatives said, “[relative] is getting enough to eat, and he is not losing weight and he looks healthy.” People said consistently that they were not receiving the meals that were on the menu.
People and relatives said that there was a range of activities that they could take part in but the opinion on them was mixed. One person said, “They have activities, entertainers, we had a summer fair, we don’t really do arts and crafts. We do quizzes and baking; the entertainers do their best. We can sit in the garden.” Another person said, “The activities aren’t interesting or suitable for me, I go to bingo.”