Fairfax Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.People had an initial assessment completed prior to their admission to make sure the service could meet their care needs. People were at the centre of care plans, assessments and risk assessments included people meaningfully consulted and included in decisions about their care. One relative told us, “They came in here in a wheelchair and now they are walking. They have improved a lot since coming here.” Care plans were up to date, person centred and specific to the person’s wishes, care needs and preferences. Staff told us care plans gave them the information they needed to provide the right care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.Care plans focused on what the person wanted and how they wanted to receive their care. Staff and leaders used nationally recognised tools to ensure they were able to monitor people’s health and wellbeing, such as MUST, Chrichton rating scale and the Eton Constipation assessment. One member of staff told us, “We make sure we respond to people’s needs and keep care plans up to date.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.Staff and leaders communicated effectively to share updates and information about people. There was a hand over between day and night staff and a daily flash meeting with department leads to ensure the staff team were kept fully up to date. One leader at the service told us, “We make sure there is a good handover between shifts so staff know what is happening.” Staff knew people well which made sure people received care in line with their preferences.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.The staff team worked hard to make sure people lived healthy and fulfilling lives. The staff team was split into care staff, host staff who made meals and drinks, housekeeping staff, maintenance staff and activity staff. By having a clear line of responsibility, this made sure people had access to the support they wanted, when they wanted it. Kitchen staff had clear communication with care staff to ensure foods could be adjusted to meet people’s nutritional needs. One member of staff told us, “We change the menus by the seasons, and we ask people what they want to eat. There is always a light bite menu should the person want something other than what is on the menu.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.People benefitted from regular reviews to ensure information held about them was up to date. People told us they felt consulted and included with decisions about their care to meet their desired outcomes. One person told us, “I like my room, and I like to stay in my room. I do what I like. Sometimes I like my door closed, other times I like it open. The staff always check with me.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.People consented to their care. Staff understood the Mental Capacity Act and the importance of seeking consent before providing care. One staff member told us, “We always ask people to get their consent before doing anything”. One relative told us, “Staff know my relative well. Sometimes staff need to persuade my relative to have a shower but they make it nice by calling it a ‘pamper session’. The staff do this really nicely and my relative always feels much better afterwards.”