Elite Community Ultrasound

We looked for evidence that the service met people’s needs. We checked that the health and care needs of people and communities were understood, and they were actively involved in planning care that met these needs. We also looked for evidence that people could access care in ways that met their personal circumstances and protected equality characteristics.

This was our first assessment of this service. This key question was rated good. This meant people’s needs were met through good service organisation and delivery.

The service delivered person-centred care and worked flexibly to meet people's individual needs. Staff considered the needs of people experiencing anxiety, sensory overload and mental ill health, and provided continuity of care where possible.

Information about the service was available on the provider's website, and staff followed national guidance when supporting people accessing non-invasive prenatal testing (NIPT).

People were able to provide feedback about their experiences, and the service investigated complaints and used learning to support improvement.

However, information was not always available in accessible formats, such as easy-read or alternative languages, and there was limited evidence of formal engagement with other providers.