- Homecare service
Invicta 24 Plus
Report from 9 September 2025 assessment
Contents
Ratings
Our view of the service
This assessment took place between 23 October and 31 October 2025. This service is a homecare agency providing personal care to adults living in their own homes. At the time of our assessment there were 25 people using the service.
This specialist service is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
At our last inspection of the service, the provider was in breach of regulations relating to safe care and treatment and good governance. At this assessment we checked the provider had made improvements to the service. We reviewed 21 quality statements related to the 3 key questions, ‘Is the service safe, effective and well-led? We found the provider had made improvements and was no longer in breach of regulations.
Information about risks to people’s safety had improved and better managed. Staff had detailed information about how to reduce these risks and keep people safe. People’s medicines were now better managed, and they received these as prescribed. Governance systems were more effective and used regularly to check the safety and quality of the care and support provided to people.
Systems were in place to protect people from risk of abuse. There were enough staff to meet people’s needs. Staff were provided with relevant training to help them meet these needs. The provider undertook checks to make sure staff recruited by the service were suitable. Infection risks were managed well and staff followed current practice.
People were involved in assessments of their needs. They received person-centred care based on their individual needs. People’s care and risk management plans were reviewed regularly with them, to ensure these remained safe and effective. People were supported to stay healthy and well and received their medicines when needed. Staff made sure people understood their care, to give informed consent.
The service was managed well. Staff were valued and supported with their learning, development and wellbeing. People and staff could raise concerns in confidence, and these were listened to and acted on. There was a culture of learning, inclusivity and partnership working, which helped the service continuously improve the care and support people received.
People's experience of this service
People told us they were happy with the care and support they received from the service. One person told us, “I am very satisfied with my care and feel safe.” Another person said, “Everything is going well. I am happy and have no complaints.” A relative told us, “We are very happy with the support that is being provided.”
People felt safe and confident when being supported with their needs. They told us staff were well trained and proactive in supporting them to stay healthy and well. People received care and support from a regular team of staff that understood their needs well. A family member said, “They are lovely people, well trained and very competent and skilled carers. We are all very impressed with the attention to detail and the way in which care is provided.”
Staff worked well with others involved in people’s care and support. They shared information when needed and acted on recommendations to make sure there was a consistent and joined-up approach to the care and support people received.
People spoke positively about the management of the service. They said communication with managers was good. People told us managers were approachable, listened and were proactive in making changes when these were needed.