- Homecare service
MSA Supported Living Ltd
Assessment report published 20 July 2026
Contents
Ratings
Our view of the service
Dates of assessment were 8 to 22 June 2026. MSA supported living is a supported living service, supporting people with personal care in a supported living setting, and in a homecare capacity. The service supports adults, including people who may have dementia or a learning disability. As a result, we used the “right support, right care and right culture” methodology to inform this assessment. The provider was unrated. This was a fully comprehensive assessment, covering all quality statements. At the time of the assessment, the provider was supporting 1 person.
There were robust systems in place regarding governance and oversight within the service. Care documentation was person centred, giving reference to people’s individual needs, likes and preferences. The provider ensured there were safe systems in place to ensure safe transition between services, such as, use of hospitals passports. The provider safely managed areas of risk including involvement of relevant professionals such as the local authority, or health colleagues. The environment was safely managed through regular maintenance and fire checks. Medications were also safely managed. Professionals provided consistent positive feedback regarding staff’s ability to work well with other services, to promote better outcomes for people. People’s immediate needs were responded to, and recruitment processes were well managed. People were provided with information to make decisions about their care, including in an easy read format. The provider gave opportunity for people and staff to provide feedback to drive improvement.
The provider did not always support people to access activities which were important to them, however they did plan to address this following our feedback. The provider had identified values which they wanted to achieve, this was not embedded throughout the service yet. Changes were being made to support this through staff supervision.
Care records did not effectively record accidents, incidents and safeguarding incidents. Care interventions were not consistency recorded to effectively monitor outcomes. People did not always feel their views were heard or actioned in relation to their care. Following feedback, the provider said these areas will be addressed including meeting with people to discuss further how they can improve in listening to and involving people in their care.
People's experience of this service
Although people received good care, at times it did not feel consistently safe due to the skills, knowledge and experience of staff. There were some good relationships which supported the delivery of good care, however some relationships needed further development and to ensure actions to support improvement were always put in place. Support was not consistently person-centred, and independence was not always maximised. There was a lack of confidence in raising, concerns, being heard and changes put in place. Further training was needed to ensure people’s support needs were continually met. Where needed, health and social care professionals were involved in people’s care. Staff managed medicines safely and worked in-line with guidance.