North Court Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Maven Healthcare took over the running of North Court from the previous provider in January 2024. Under the previous provider we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People told us staff consulted them about their needs and wishes. Relatives were aware of the care plans and said information sharing was generally very good. Regular reviews took place of people needs. The service operated a resident of the day system where a different resident’s needs were reviewed each day. Daily head of department meetings were held to review changes to people’s wellbeing and escalate any changes to people’s health.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Support was delivered in line with legislation and current evidence-based good practice and standards. Staff used nationally recognised tools appropriately to assess and monitor people’s needs. For example, the Malnutrition Universal Screening Tool (MUST) was used to identify people at risk of malnutrition.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Admission processes considered peoples individual needs and there were systems in place to ensure that changes in people’s care needs were shared with staff. Daily handovers were held to discuss peoples care and regular clinical meetings were held to review peoples nursing needs.

Assessment and monitoring tools such as flood and fluid charts and skin integrity assessments were reviewed regularly to identify changes to people’s needs and monitor outcomes. A member of staff told us, “The nurse will come and discuss with us, for example if people come in on thickener but it needs reviewing, we will let the nurses know.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff worked in partnership with local health care professionals. The local GP attended the service to review people’s health, and one member of staff had recently taken on responsibility for coordinating this to improve consistency and oversight. People were referred to a range of professionals including dietitians and occupational therapists if they needed this support.

A person told us, “The food used to be horrendous, but it is getting better. The new chef is turning it around. The only grumble is you don’t always get what you ask for.” Another told us, “The food is lovely, soft and tasty and healthy – I always think I am glad I got that. Get enough drinks, get plenty, jug is always filled up and I can ask for them to refill it. I have 5 cups of tea, sometimes maybe a coffee.”

People’s care was continuously monitored and reviewed to promote good outcomes for people. The provider had recently introduced an electronic care planning system to record care delivery and improve overall monitoring and oversight. Regular reviews were undertaken, and information was collated for people at increased risk of malnourishment and falls. People at increased risk of malnourishment had their meals fortified with additional calories and were subject to more regular weight monitoring. Those at increased risks of falls had additional monitoring and equipment such as sensors in place to alert staff to any movement, when people were unobserved in their bedroom.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People told us that staff gave them choices and always explained what they were doing before giving care. Staff understood the principles of the MCA and were able to explain the need to ask for consent before completing tasks. People had documentation in their records about their mental capacity and their ability to make decisions regarding areas such as the use of call bells, bed rails and the delivery of personal care.