- Care home
Pinglenook Residential Home
Assessment report published 19 May 2025
Contents
Ratings
Our view of the service
Date of assessment 6 and 7 February and 11 March 2025. Pinglenook Residential Care Home is a ‘care home’ providing accommodation and personal care and support to older people, and people living with dementia. At the time of the assessment, the service was supporting 14 people. This is the first assessment of this service under a new provider. During this inspection we found 1 breach of regulation in relation to good governance of the service. The providers governance systems and processes for auditing and monitoring of the environment, and quality assurance were not always effective. Some of these areas were addressed during and immediately after the assessment. The manager at the time of the assessment had been in post 4 weeks.
Safely recruited and appropriate numbers of staff, who understood their roles and responsibilities were deployed to meet people’s needs. Staff had completed the required training to ensure they had the skills and competencies to carry out their role effectively and safely.
The service ensured people’s nutritional and hydration needs were met, and medicines were administered as prescribed. People’s needs were assessed with detailed care plans and risk assessments in place which ensured staff had the appropriate information to meet those needs. Positive relationships with healthcare professionals and other stakeholders ensured people’s changing needs were monitored and managed safely.
People's experience of this service
Some areas of improvement were needed to improve people’s experience based on the feedback we received. This was primarily in relation to the number of activities on offer and the presentation of outdoor communal areas and access to them. Some relatives also commented they were not always fully involved with reviews of their family members care needs and had limited opportunity to provide feedback on the quality of the service. However, people and relatives did provide positive feedback about the quality of care provided and said staff were kind and caring, treated them with respect, and upheld their dignity and rights. People said they felt safe, staff knew them well, and were aware of their likes, dislikes and preferences, and treated them as individuals. People told us they did not have to wait for their care needs to be met and they were encouraged to be as independent as possible. People said their health and well-being was monitored well. People were also complimentary about the choice of meals provided. Visiting professionals provided positive feedback on how the service responded to and managed people’s health needs.