- GP practice
Stirling Road Medical Centre
Assessment report published 26 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 10 August 2026 to 19 August 2026. Stirling Road Medical is a GP service and provides services to approximately 34,000 people under a contract held with NHS England. The service operated from the main location, Stirling Road Medical Centre, and 4 branch sites: Mannamead Surgery, Mount Gould Medical Centre, Ernesettle Medical Centre and Trelawny GP Surgery. We visited all 5 sites as part of this assessment. Information published by the Office for Health Improvement and Disparities shows that deprivation within the service population group is in the 1st decile (1 of 10). The lower the decile, the more deprived the population is relative to others. This assessment considered the demographics of the patients using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
Since the last inspection, the service had developed an action plan to address the breaches of regulation identified at the previous assessment. We reviewed evidence across multiple quality statements and found that the service had taken action to address the concerns identified.
As a result, the service was no longer in breach of regulations relating to person centred care, safe care and treatment, staffing and good governance, although some shortfalls were identified during this assessment.
People's experience of this service
We received 37 responses to feedback directly about the service, of which 5 were positive. People described difficulty contacting the service, using online booking systems and obtaining appointments, including routine appointments with a GP. Positive feedback described staff as caring, helpful and professional. Some people reported satisfactory treatment and timely appointments.
The 2026 National GP Patient Survey showed that 54% of respondents reported an overall positive experience of the service, compared with the expected result of 77%. Only 51% of respondents reported a positive experience of contacting the service and 32% found it easy to contact the service by telephone. In response to patient feedback, the service introduced changes to its telephone and online access systems and provided bespoke training for reception staff.