Three Sisters Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and relatives commented positively about the care and support provided by staff. They told us staff were kind and caring. A person told us, “The carers are good.” A relative said that the staff were friendly and caring.

People's privacy and dignity were maintained. Staff supported people in a way, which protected their dignity. For example, when providing personal care, staff covered people and ensured the door was closed and the curtains drawn.

The provider treated people as individuals and made sure people’s care and support met people’s needs and preferences.

Staff had a good understanding of the care needs of people they supported and knew what people did and did not like and what support they needed.

Care plans contained information about people's individual wishes, preferences, and how they wanted their care was to be delivered. People were happy with the way staff cared for them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were helped by the staff to maintain their independence where possible. For example, people were encouraged to shave by themselves where they were able to do so or to dress themselves if they could.

People were involved, where able, in decisions about their care, which helped them to retain choice and control over how their care and support was delivered. For example, people were able to choose what time they would like their visits. People were able to change the time of their visits as well if they needed to go out somewhere.

People were able to make choices about their day-to-day care for example, if they wanted to have a wash instead of a bath or shower.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were able to quickly recognise when people needed urgent help or support and acted accordingly. For example, we found the care coordinator requesting urgent support for a person who was at the last stage of their illness and was under palliative care.

The person’s condition had significantly deteriorated, and needed double-handed caredue to their inability to manage with the help of just one staff. This request was approved by the relevant care team.

The provider had enough staff working for the service and was able to provide the necessary time and attention when a person needed immediate support due to changes in their needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider encouraged staff to share concerns and engage with them in open dialogue, fostering a supportive culture where staff feel heard and valued.A member of staff told us, “If I have any concerns I raise to my manager, and they support me.”

By ensuring staff had the necessary support, the provider empowered them to make decisions and deliver care that was tailored to people who used the service.

Staff were supported with training and completed an induction programme to provide them the skills and knowledge to support people.