- GP practice
Archived: Stone Cross Surgery
Assessment report published 26 August 2025
Contents
Ratings
Our view of the service
Date of assessment: An unannounced site visit was conducted on 14 March 2024, and we carried out remote clinical searches on 20 March 2024. Stonecross and West Drive Surgery is an NHS GP practice located in Chatham. The provider of this service is SCWD. There were approximately 8,800 people registered with the service at the time of our assessment. We conducted this assessment in response to information of concern. We assessed 9 quality statements across safe, effective and well-led key questions and have combined the scores for these areas with scores from the last inspection. During our assessment we found the practice had not promoted a culture of learning where safety was a priority for everyone. The effectiveness of people’s care and treatment was not always maximised. Arrangements for clinical supervision were insufficient. Governance and management systems were ineffective. Information about risks, performance and outcomes was not being used consistently to improve care.
Our findings resulted in breaches of 2 regulations: safe care and treatment and good governance. Following this assessment and the significant concerns we identified, we initially imposed urgent conditions on the registration of SCWD. Following further concerns and the lack of assurance we suspended the registration of the provider for 3 months. This means that they cannot provide regulated activities during this period of suspension.
People's experience of this service
We sought people’s experience through our Give Feedback on Care webform, and the national GP patient survey. In summary people’s overall experience of the practice was as follows: People had confidence and trust in the healthcare professional they saw and felt their needs were being met. People found getting through on the phone difficult and their overall experience of the practice was lower than the national and local averages.