Birch Green Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager conducted thorough assessments of people’s needs which were reviewed regularly. Assessments contained information about people’s communication needs and were uploaded to the electronic system. Staff could access care plans easily on their handheld devices and documented daily care tasks for the management team to review. The provider organised handovers and any changes in people’s needs were communicated to staff.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider used recognised tools to help monitor people’s health and wellbeing such as to assess for risk of weight loss and falls. Meals were nutritionally balanced, and staff made sure that people’s dietary requirements were met, for example for people that had diet-controlled diabetes, or people that required pureed meals. Care plans included information about nutrition and the risk of dehydration.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked well as a team and were committed to their roles. Staff worked well with other agencies and made sure people’s needs were communicated to health professionals such as the GP and mental health teams. Visits from health professionals were documented within people’s care records and important information or changes were communicated during staff handovers.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Activities co-ordinators supported people to visit the local community and go for walks. They provided stimulation through activities within the home and supported people to exercise when safe to do so. Meals were freshly prepared on site and were nutritionally balanced according to people’s dietary requirements.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff monitored and recorded outcomes such as food and fluid, people’s weight if they were at risk nutritionally, and pressure care relief. This meant any concerns could be highlighted and acted upon in a timely manner.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood the concept of consent and talked to people about what they were doing, throughout their caring routines. Staff completed training around the Mental Capacity Act and followed guidance. The registered manager made applications to the local authority if people were at risk of being deprived of their liberty. The registered manager monitored expiry dates and worked alongside relevant professionals to make sure any restrictions were adhered to.