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Archived: Connect Physical Health Centres Limited

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All reports

Inspection report

Date of Inspection: 8, 24, 28 January 2014
Date of Publication: 26 February 2014
Inspection Report published 26 February 2014 PDF | 74.53 KB


Inspection carried out on 8, 24, 28 January 2014

During a routine inspection

We spoke with three people about the treatment and support they received from this service. People told us they were happy with the service, and with staff. People told us, "This is an excellent service", "Everyone has been wonderful to me" and "I couldn't fault this service or the staff, nothing was too much trouble and the local clinic really helped."

We viewed care and treatment records for three people. We found that care needs were assessed, planned and delivered in a way which met people's individual needs. We found that people had knowledge of, and had consented to, their treatment plans. People told us, "Everything was clearly explained" and "Open and sharing and I felt very involved."

We found there were appropriate arrangements in place to ensure that people received their medication in a safe and suitable manner.

We found that staff were trained and supported in their roles. People told us, "Professional and courteous at all times."

People's personal records were accurate, fit for purpose and held securely. Other records were kept in an appropriate form.