- Care home
Ivybank House Care Home
Assessment report published 21 November 2025
Contents
Ratings
Our view of the service
Date of assessment 1 October to 31 October 2025. We visited the care home on 1 October and 8 October 2025. Ivybank House Care Home is a residential care home providing personal care and support to up to 43 older people. At the time of this assessment there were 33 people using the service. Our unannounced assessment was carried out in response to information of concern about the safety of the care being delivered. This assessment was also prompted following concerns raised by health professionals about how the service was not working in partnership to effectively manage people’s health needs. This was a comprehensive assessment, and we reviewed all of the quality statements. This was the first comprehensive assessment for this provider.
We found no concerns about the safety of care provided. Incidents and accidents had been reported, investigated by the provider and lessons learnt were shared with staff.Staff had the right skills and qualifications to carry out their roles. We found there were enough staff to meet people’s needs. Medicines were managed safely.
The provider and the registered manager team carried our regular quality assurance checks. Staff told us the registered manager and leaders were approachable. Safety checks had been completed for equipment used and fire risks were acted on, assessed and managed.We found care plans were person centred and reflected how people’s needs were met.The service had made improvements to strengthen partnership working with healthcare professionals and health care partners confirmed this.However, people’s records of care did not always reflect what support had been given. The provider confirmed they were aware of shortfalls in record keeping and were actively addressing this with staff.
People's experience of this service
Most relatives gave positive feedback, feeling their loved ones were safe and well-supported by trained staff. People described staff as ‘lovely and ‘friendly.’ One relative said, “It’s changed all my previous expectations. Residents are relaxed, staff are attentive, and there always seems to be someone nearby.” Another relative said, “…One thing that I noticed was that staff made an effort to know what [person’s name] liked and was interested in.” Most people and relatives were happy with the meals provided by the service. However, some relatives told us there had been significant changes in staff and felt some staff did not spend as much time talking with people.