- Independent hospital
Cleveland Clinic Moorgate Outpatient Centre
Assessment report published 12 November 2025
Contents
Ratings
Our view of the service
The GP service at the Cleveland Clinic Moorgate Outpatient Centre provides consultations and minor operations from a dedicated clinic shared with outpatients and diagnostic imaging. GP led clinical care with support from nurses and healthcare assistants and have access to dedicated treatment and procedure rooms. GPs offer point of care testing with a laboratory located at the provider’s main hospital as well as rapid referrals into medical specialties. Minor surgery includes urodynamics, colposcopy, hysteroscopy, and hormone injections.
GP services are offered from 8am to 8pm Monday to Friday except Thursday which GP services are offered 8am to 4pm. Appointments are made by self-referral, referral from another doctor or organisation, and through private or corporate insurance. There is also a 24/7 GP concierge service (a model of healthcare where patients pay a monthly fee to access a private GP). The GP service also offers one stop care with direct access and onward referral to their state of art hospital.Where capacity allows, the service provides same-day appointments at short notice. The provider’s 3 London locations work closely together, including with an overarching integrated governance system. In some cases, evidence and data are monitored at service level and not broken down to individual location level, so the figures we quote when coming to our findings may appear in more than one report.
At this location, some areas of governance and performance monitoring are carried out jointly with outpatients. Where information applies to multiple services, we have included it in all relevant reports. We carried out an unannounced onsite inspection on 9 December 2024. We have not previously inspected the service.
People's experience of this service
People spoke very positively about the service. They told us they appreciated the availability of short-notice appointments and having plenty of time to discuss health concerns with GPs. People noted instant referral to diagnostic imaging was a valuable aspect of the service. People noted the integrated nature of the service, which meant they could visit any of the provider’s 3 GP locations on demand. They also spoke highly of the seamless method of communication the provider uses through an electronic app.