GoodOaks Homecare - Isle of Wight

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment were effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Preservice assessments were detailed, person-centred and completed with people or family members, forming the basis for care plans and risk assessments. Staff confirmed they could access up‑to‑date information through the provider’s electronic systems and escalate changes promptly. Family members said they were involved from the beginning and kept informed when needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them, in line with legislation and current evidence‑based practice. Care plans reflected best practice guidance, and daily records showed care was delivered consistently. People and families reported that staff ensured appropriate food, drinks and support were provided, including prompting hydration and preparing suitable meals. Staff described receiving specialist training when caring for people with complex conditions to ensure safe and skilled care.

The provider worked well across teams and services to support people and ensure they only needed to tell their story once. The registered manager understood how to liaise with community nurses, hospice teams and other professionals, and external partners reported good multi‑professional working. Staff said they used electronic apps to access real‑time information and escalate concerns, ensuring continuity and accuracy across visits. Families confirmed that changes were communicated promptly and that staff were coordinated effectively around routines and appointments.

The provider supported people to manage their health and wellbeing to maximise independence, choice and control. Care plans included detailed health information, medical history and clear actions for staff, including instructions for supporting people with long‑term conditions. Staff monitored and acted on deterioration, escalating concerns to office staff or out‑of‑hours teams, who were available 24 hours a day. Families described positive outcomes such as improved skin condition from regular application of creams and prompt support around hydration and nutrition.

The provider routinely monitored people’s care and treatment to improve outcomes and ensure consistency. Managers monitored support using audits, electronic oversight tools and regular reviews, updating care plans as needed. Care staff told us they contacted the office if they identified changes in health or new needs and were confident appropriate action would be taken. Family members confirmed that adjustments were made when required, such as increasing support around hydration, maintaining equipment or checking food expiry dates.

The provider told people about their rights around consent and respected these when delivering person‑centred care and treatment. People and their families consistently said staff asked for consent before providing support, including personal care. Staff and managers understood their responsibilities under the Mental Capacity Act [MCA] and had completed MCA training and assessments. A formal best‑interest meeting had been held for a person in relation to a safeguarding concern, with involvement from appropriate professionals, demonstrating lawful decision‑making.