Burley Hall Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Dates of the assessment were 10 June 2025 to 19 June 2025 with site visits taking place on 10 June 2025, 11 June 2025 and 17 June 2025. The service is a care home providing support to older people living with dementia, and physical disabilities. The provider had a proactive and positive culture of safety. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Staff concentrated on improving people’s lives whilst protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. The provider did not always detect and control potential risks in the care environment. The provider assessed and managed the risk of infection. The provider made sure medicines and treatments were safe and met people’s needs, capacities and preferences. The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives. The provider did not always routinely monitor people’s care and treatment to continuously improve it. Processes were in place to ensure care and treatment was provided with the consent of the relevant person. The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

People's experience of this service

During the assessment we spoke with 7 people who used the service and 6 relatives. People felt safe living at the home and felt able to raise concerns. One person said, “Yes, I do feel safe here. The staff are superb and will do anything for you” and “I have been here about 9 months, I think they know all about me and what I need”. People had access to equipment they needed. One person told us, “Yes, I have a walker which I use”. People we spoke with said there were enough staff, and they were kind and caring. People were happy with the cleanliness of the home. People and relatives told us they were involved in their care and felt they could make choices. Two people raised concerns in relation to accessing the call bell. People told us staff maintained their privacy and dignity.