Goldenpark Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We saw people were spoken to respectfully and were treated with compassion by staff.

Staff knew individuals well and spoke to them with genuine warmth and sensitivity.

People and their relatives shared positive feedback about the care provided. One person told us, “They [staff] are brilliant – amazing.” A relative commented, “They [staff] are gentle and compassionate. They [staff] sing along with my [family member].”

Another relative told us, “They [staff] are gentle, calm, and soft-spoken, which is important as my [family member] doesn’t like loud noise. Staff treat my [family member] with dignity. If my [family member] needs support with their personal care, they come straight away and shut the door when they help them.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff demonstrated knowledge of those they supported, including individual routines and choices. A relative told us, “My [family member] can choose to smoke outside, and they have friends amongst the other people living in the home.” Another relative said, “My [family member] chose to have a particular facial treatment and they did it for them.”

Care plans were person-centred and included peoples likes, dislikes and preferences. We saw evidence from the “resident of the day”, where wellbeing coordinators met with people to review activities and preferences, with care plans being updated accordingly.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were provided regular opportunities to do things that mattered to them. A person shared, “There are things going on in the lounge. Carers come in and check on me. I always like to have the door open. Activity coordinators come in and carry out beauty treatments, do my nails, and they do try to involve me.”

One relative told us, “The activity staff member runs up and down the corridor shouting out bingo numbers for people in their rooms. They also bring the microphone round for karaoke, my [family member] likes having their nails painted, and they brought alpacas in, which they really enjoyed.”

Another relative told us, “My [family member] joins in with the activities and enjoys them. My [family member] goes to church, and they [staff] also take them for a walk in their wheelchair.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

One person told us “They do come quickly if I press my call bell.”

Staff responded promptly to people’s needs, taking action to minimise any discomfort, concern or distress. During our on-site visit, we observed call bells were answered in a timely manner. However, during lunchtime, a few people in their rooms experienced delays in receiving assistance with their food. We raised this with the registered manager, who acted immediately to resolve the issue and implemented measures to prevent recurrence in the future.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

All staff we spoke with told us how supportive the management team were. Staff provided us with examples of how the management team had made adjustments and tailored support that had been implemented during periods of difficulty This proactive approach enabled them to continue in their roles and increased their confidence in delivering care. Staff told us they were included in service developments and were consulted to share their ideas and suggestions.