- Homecare service
FastFallsResponse Ltd
Assessment report published 9 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 1 to 3 September 2026.
FastFallsResponse Ltd is a homecare service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 14 people who were receiving personal care.
This inspection was prompted by concerns we received about the safety of care provided. We found 1 breach of regulation in relation to good governance. The provider failed to identify shortfalls found at this inspection in relation to recruitment, risk assessments, incidents and accidents and governance systems. The provider was responsive during the inspection and started to make the necessary changes. We asked the provider for an action plan in response to the shortfalls found at this inspection.
People were supported by a consistent staff team which supported continuity of care. Staff told us they enjoyed their job. People gave consistently positive feedback and told us staff were like family to them. We were told staff were kind and caring and would always ask is there anything else they could do for the person before the end of their visit. People were involved in their care and asked for their feedback.
People's experience of this service
While people expressed general satisfaction with their care, our inspection found elements of care did not meet the expected standards. People and relatives gave positive feedback about the care FastFallsResponse Ltd provided.
They told us they found staff and the registered manager to be kind and caring. Comments included, “I trust the staff that care for [person]. They are always very kind, friendly and make [person] laugh. In fact, [person] looks forward to them coming round for the fun conversations”, “We are more than happy with the care provided to us, they are very flexible, we look at them more as friends than caregivers”, and “They provide a good, reliable service and their carers are kind and treat [person] with respect.”
People and relatives said they had opportunities to give feedback and this was listened to.