Right at Home North Leeds, Otley and Wetherby

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. Leadership promoted openness and accountability. Staff reported feeling supported, which confirmed a positive culture. The registered manager told us, “Our values are Trust, Quality, Compassion and Respect. We believe that trust is fundamental to building strong, collaborative relationships with people and their families. We are committed to providing the highest quality care and support; the same kind of care we would like for our own family. We pride ourselves on person-centred, outcome-focused care, delivered with compassion, sensitivity and without judgement.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Leadership demonstrated openness and transparency, and records showed that issues raised were acted upon promptly and appropriately. Regular team meetings and supervision sessions provided opportunities for staff to share feedback and escalate concerns. Staff told us there was an open culture and were able to contact the manager if they had any concerns. The provider had anonymous suggestion box and surveys as well as an open-door management approach.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. Staff reported feeling respected and valued regardless of background, and training records confirmed completion of equality and diversity training. Leadership actively encouraged an inclusive culture through team meetings and supervision, ensuring all staff had a voice and opportunities for progression.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. Governance systems were in place, including audits and quality checks. Records demonstrated effective oversight and compliance.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. Records showed active engagement with health professionals, social care teams, and voluntary organisations to ensure coordinated and holistic support for individuals. Complimentary feedback was received from outside professionals in relation to the support and care provided. The registered manager told us, “We referred one person to a local community group which was within walking distance and even offers a minibus service so that [name] can attend local groups and socialise with peers.”

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. Quality audits and feedback mechanisms were evidenced. Action plans were in place to address areas for improvement. The organisation has been acknowledged through multiple awards and nominations, reflecting its dedication to quality, innovation, and social responsibility.