- Homecare service
Alva Healthcare Ltd
Assessment report published 27 May 2025
Contents
Ratings
Our view of the service
Date of Assessment: 25 April to 9 May 2025. Alva Healthcare is a care at home service providing support to adults in supported living. This was the first assessment of the service. There had been no accidents or incidents reported, however, the provider had systems in place to analyse incidents and mitigate future risks. Staff received training to carry out their role well and felt supported by the registered manager. Risks associated with people’s care had been identified but not always managed to keep people safe. People were involved in devising their care plans and staff included them in reviews of their care and support. Staff knew people well and supported people in line with their needs and preferences. The provider had a quality assurance framework; however, this could be improved to show lessons were learnt to improve the service. During the assessment we identified 2 breaches of legal regulation in relation to safe care and treatment and good governance.
People's experience of this service
People were supported by staff who knew them well and understood their needs. We received very little feedback from people, but the provider showed us evidence of positive feedback they had obtained. Relatives were happy with the referral process. One relative said, “I am happy with the referral process, it included the social worker, doctor, care coordinator and other healthcare professionals working together to help everything run smoothly.” Relatives felt staff provided safe care and told us medicines were administered safely. One relative said, “They [staff] involve me in my [relative’s] care and meet their personal needs and preferences.”